The hotel offers amenities for your comfortable stay and unforgettable experiences
Tropical Oasis!
“The lush palm trees and beautiful swimming pools created a good tropical atmosphere that made my beach holiday truly lovely.” view full review
Spacious Retreat
“Our Junior Suite was exceptionally cozy and spacious, featuring a jacuzzi on the balcony with a stunning partial ocean view.” view full review
Endless Activities!
“From volleyball to table tennis, there were plenty of fun activities to keep us entertained throughout our short stay.” view full review
Delicious Experience!
“The dining options were fantastic, with a variety of tasty meals that made our all-inclusive experience feel so special.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Luggage storage
Locker room
Private beach
Lift
Currency exchange
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Sports & Fitness
Fitness centre
Diving
Snorkelling
Canoeing
Horseback riding
Tennis court
Golf course
Yoga class
Aerobics
Fishing
Guest Parking
Cookware/ Kitchen utensils
Services
Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour
Dining
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Infinity pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera Federal 307 Chetumal-Puerto Juarez Km 335,
Alfredo V. Bonfil,
Mexico,
77569,
Quintana Roo
Map view
Carretera Federal 307 Chetumal-Puerto Juarez Km 335,
Alfredo V. Bonfil,
Mexico,
77569,
Quintana Roo
City landmarks
Moon Palace
2.1
km
Moon Palace Golf Club
2.4
km
Spa Centre
Spa
2.4
km
Event hall
Moon Palace Arena
2.4
km
Carr. Cancun - Tulum
Piston Pueblo
3.6
km
Theme Park
Xoximilco
4.0
km
Theme Park
Ventura Park Cancun
6.4
km
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.4
Location
7.3
Service
8.6
Dining
7.6
Guest reviews
8.0/10
based on 7 reviews
8.9
8.9/10 based on 1420 reviews
Mary
United Kingdom,
February
2024
8.0/10
I had a wonderful stay at this hotel. The rooms were very nice, the food was great, and the staff was friendly. The view from every balcony overlooking the ocean was amazing. However, the location is relatively far from Cancun, and the dining options were not to my liking.
Rooms
8.0
The rooms were very nice with a great view of the ocean from every balcony.
Service
9.0
The staff was wonderful, friendly, welcoming, and accommodating. They made my stay extremely pleasant.
Location
7.0
The location, though far from Cancun, was immaculate with the ocean view. The hotel staff was eager to help make my stay comfortable.
Dining
7.0
The dining experience included an excellent array of options but was not to my taste every day.
Facilities
9.0
The facilities were well-maintained and offered everything I needed during my stay.
Lucy
United Kingdom,
January
2024
7.6/10
My stay at the hotel was a mix of positive experiences with a few drawbacks. The rooms were clean and bright, but the nearby construction led to early loud mornings. On the bright side, the butler service and special features were a nice touch. The food was great, and the staff was friendly.
Rooms
8.0
Despite being right by construction, the rooms were clean and bright with nice features.
Service
7.0
The service was nice and accommodating, providing helpful tips and perks. However, small portions of food and mixed-up drinks were a downside.
Location
7.0
The hotel was near the airport and immaculate, but far from the main action and lively hotel zone.
Dining
8.0
The dining experience was good overall, but the service could have been more attentive and agile. Food quality was excellent.
Facilities
8.0
The facilities were well-equipped and up to standard.
Nick
United Kingdom,
January
2024
8.6/10
My stay at the hotel was truly amazing! The room was impeccable and had a beautiful ocean view. However, the ongoing construction nearby made for some early, loud mornings. The furniture and space in the room were great, but I wish there was more attention to turnover pause for disinfection.
Rooms
9.0
The room was amazing and clean with a beautiful ocean view.
Service
9.0
The service was exceptional and super attentive to details.
Location
8.0
I loved our room location and found it perfect for a relaxing vacation, but it's a bit far from Cancun.
Dining
8.0
The dining experience was great, with a variety of options, but it was a bit busy too often.
Facilities
9.0
The facilities were top-notch and provided everything needed.
Earl
United States,
January
2024
7.6/10
My stay at the hotel was fantastic overall. The rooms were lovely and spacious with very comfortable beds and amenities, making for a relaxing stay. The service was top-notch with very friendly staff, although there were a few unfriendly encounters. The location was a bit remote but provided privacy, and the dining experience was a mix of awesome and not so good. The facilities offered everything I needed for a comfortable stay, with some areas needing improvement.
Rooms
9.0
The rooms were clean, spacious, and had everything you need for a cozy stay.
Service
8.0
The staff was very friendly and always willing to help, although there were some instances of unfriendliness.
Location
7.0
The location was a bit remote but offered great privacy for a peaceful retreat.
Dining
7.0
The dining experience had its highlights but also some disappointing aspects.
Facilities
7.0
The facilities were adequate, providing essential services for a comfortable stay.
Jack
United Kingdom,
November
2023
7.8/10
The resort boasts amazing staff, with very nice rooms that are accessible only by open corridors, which may incite vertigo feelings. The highlight was the balcony jacuzzi, adding a really nice touch to the room.
Rooms
8.0
The rooms were very nice and the balcony jacuzzi was a really nice touch.
Service
9.0
The service was great, with nice and welcoming staff who were super helpful.
Location
7.0
The location is really nice, near the airport with immaculate surroundings, but far from the area of Cancun and its attractions.
Dining
7.0
The dining experience was great with a high-quality buffet selection, but some other restaurants were below expectations.
Facilities
8.0
The facilities met expectations and added to the overall experience.
Hannah
United States,
June
2023
8.6/10
My stay at the hotel was amazing! The rooms were kept clean every day and restocked regularly, which was great. Having a heated pool at the room balcony was a unique and enjoyable feature, although the fact that the rooms are accessible only by an open corridor may incite vertigo feelings.
Rooms
9.0
I absolutely loved the rooms. They were kept clean every day and restocked, providing a comfortable stay. The heated pool at the room balcony was a wonderful touch, but the open corridor access may not be for everyone.
Service
9.0
The service at the hotel was so attentive, respectful, and kind. The staff members were very friendly and welcoming, making my stay exceptional. However, there were some language barriers as they lacked English to fully understand and address our concerns.
Location
8.0
I loved the privacy of our room location, making it a great place for relaxation. However, the hotel's distance from the Hotel Zone in Cancun, malls, and restaurants may be a downside for those seeking more vibrant surroundings.
Dining
8.0
The dining experience was awesome, especially the breakfast offered each morning. The buffet was a highlight, although the overall friendliness of the dining staff could improve. Granola was particularly enjoyable.
Facilities
9.0
The hotel offers a range of facilities that enhance the overall experience. From room service to housekeeping, everything was well taken care of, adding to the convenience and comfort of the stay.
Hal
United States,
June
2023
8.2/10
Despite some issues like a water leak on the porch and noise from the nearby construction site, the hotel managed to keep the rooms clean and well-stocked every day. The service was exceptional, with attentive and friendly staff like Puncho and Angel. The location, while far from Cancun, offered privacy and serenity. Dining was exceptional, although the service could be more friendly. The facilities were top-notch.
Rooms
8.0
The rooms were clean and well-maintained despite a water leak on the porch and some maintenance issues.
Service
9.0
The service was exceptional, with attentive and friendly staff like Puncho and Angel.
Location
7.0
The location, though far from Cancun, provided a private and serene environment.
Dining
8.0
Dining was exceptional, but the service could be more friendly overall.
Facilities
9.0
The facilities were top-notch and provided a luxurious experience.
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